From guided onboarding to SLA-backed priority support — the OSSVISOR team is ready to help you get the most from CloudVista across OCI, AWS, Azure, GCP, and VMware vSphere.
Choose the channel that works best for you — from self-service documentation to dedicated customer success management.
Send your question or issue to our support team. All plans include email support; Operations and Enterprise plans receive SLA-backed response times.
Email UsStep-by-step setup guides for all five cloud providers, RBAC configuration, compliance framework mapping, API reference, and self-hosted deployment docs.
Open Help CentreBook a 1-hour onboarding session with a CloudVista engineer. We'll connect your cloud accounts, configure compliance checks, and walk through the dashboard together.
Book a SessionEnterprise customers receive a named customer success manager — your single point of contact for configuration advice, new feature guidance, and escalations.
Contact SalesSelf-paced training modules covering multi-cloud inventory fundamentals, compliance automation, topology analysis, and FinOps best practices.
Start TrainingCall the OSSVISOR support line for urgent issues. Phone support is available Monday to Friday, 09:00 – 17:30 UK time.
+44 7880 805 550Find answers quickly with our most-accessed setup guides and troubleshooting articles.
Step-by-step credential setup for AWS, Azure, OCI, GCP, and VMware vSphere.
Create a read-only IAM role for CloudVista using SecurityAudit policy or CloudFormation template.
Register an App in Microsoft Entra ID and assign the Reader role at subscription level.
Set up a read-only OCI user, generate an API key, and connect your tenancy to CloudVista.
Create a read-only service account in vCenter and connect your vSphere environment.
Enable CIS, SOC 2, or ISO 27001 compliance checks and interpret your posture score.
Compare Free, Operations, and Enterprise plans. Upgrade at any time from your account settings.
Send feedback directly to the CloudVista product team. Feature requests reviewed monthly.
Every CloudVista plan includes support. Operations and Enterprise plans add SLA commitments and dedicated resources.
| Support Feature | Free | Operations | Enterprise |
|---|---|---|---|
| Email support | ✓ | ✓ | ✓ |
| Documentation & Help Centre | ✓ | ✓ | ✓ |
| Initial email response SLA | Best efforts | Next business day | 4 hours |
| Guided onboarding session | — | ✓ 1 session | ✓ Unlimited |
| Phone support | — | ✓ | ✓ |
| Dedicated customer success manager | — | — | ✓ |
| Private Slack channel | — | — | ✓ |
| Self-hosted deployment support | — | ✓ | ✓ |
| Custom integration support | — | — | ✓ |
CloudVista offers email support ([email protected]) for all plans, with SLA-backed priority support for Operations and Enterprise plans. Enterprise customers receive a dedicated customer success manager, a 4-hour response SLA, and access to a private Slack channel for real-time assistance.
Documentation, setup guides, and how-to articles are available in the CloudVista Help Centre. Topics include credential setup for all five providers (AWS, Azure, OCI, GCP, VMware), RBAC configuration, compliance framework mapping, cost dashboard setup, and self-hosted deployment.
Email [email protected] with a description of the issue or feature request. You can also use the in-app feedback button (bottom-right corner of any CloudVista page). Feature requests are reviewed by the product team every month.
Enterprise plan customers receive a 4-hour initial response SLA during UK business hours (Mon–Fri, 09:00–17:30), a named customer success manager, and a private Slack channel for real-time communication with the OSSVISOR team.
Yes. Operations and Enterprise plans include self-hosted deployment support — covering Docker/Podman setup, environment configuration, credential encryption, database setup, and Celery task scheduling. Our team can join a screenshare session to assist with complex deployments.
Enterprise customers get access to a private Slack channel with the OSSVISOR team. A public community forum is planned for later in 2026 — sign up to our mailing list via Contact Us to be notified when it launches.
Our team is happy to help — whether you're evaluating CloudVista, setting up your first cloud account, or planning an enterprise deployment.
Email Support Book a Demo