Privacy Policy

Privacy Policy

Effective Date: 1 February 2026 | Last Updated: 4 February 2026

OSSVISOR ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, use our services, or interact with us in any way. It applies to all individuals whose data we process, including website visitors, clients, prospective clients, and partners.

1. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, job title, company name, and professional credentials.
• Contact Data: Email address, telephone number, postal address, and business address.
• Technical Data: IP address, browser type and version, operating system, time zone setting, device identifiers, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website and services, including pages visited, navigation paths, and session duration.
• Communications Data: Records of correspondence when you contact us via forms, email, telephone, or live chat.
• Transaction Data: Details of services you have purchased from us, including payment records and contract information.

2. How We Collect Your Data

We collect personal data through the following methods:

• Direct interactions: When you fill in contact forms, request a demo, subscribe to newsletters, enter into a contract, or correspond with us.
• Automated technologies: As you navigate our website, we may automatically collect technical and usage data through cookies, server logs, and similar technologies.
• Third parties: We may receive personal data from analytics providers, advertising networks, search information providers, and publicly available business directories.

3. How We Use Your Data

We use your personal data for the following purposes, each supported by a lawful basis under applicable data protection legislation:

• To deliver and manage the services you have requested from us.
• To respond to your enquiries and provide customer support.
• To send you relevant service updates, technical notices, and security alerts.
• To send marketing communications where you have opted in or where we have a legitimate interest to do so (you can opt out at any time).
• To analyse website usage and improve our website, products, and services.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users and to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve performance and content.
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share your data with the following categories of recipients where necessary:

• Service providers: Trusted third parties who assist us with IT infrastructure, hosting, analytics, email delivery, and payment processing.
• Professional advisers: Lawyers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulatory authorities: Government bodies, regulators, and law enforcement agencies where required by law.
• Business partners: Where you have engaged with us through a partner programme or joint offering.

All third-party processors are contractually bound to handle your data securely and in accordance with applicable data protection laws.

6. International Data Transfers

OSSVISOR operates offices in the United Kingdom, India, and Singapore. Your personal data may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs), adequacy decisions, or other legally recognised transfer mechanisms to protect your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

8. Data Security

We implement robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection practices. While we strive to protect your personal data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under applicable data protection laws (including the UK GDPR and the Data Protection Act 2018), you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
• Right to restrict processing: Request that we limit how we use your data in certain circumstances.
• Right to data portability: Request a machine-readable copy of your data to transfer to another provider.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

• Email: [email protected]
• Phone: +44 7880 805550
• Post: OSSVISOR, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.