Service Management – Tivoli Business Service Manager (TBSM)

Tivoli Business Service Manager delivers the real-time service visibility and intelligence that business and operational users need to maximize service performance to:

  • Manage the ongoing health of services, processes, transactions, missions, and business activity
  • Speed problem resolution with automated service impact and root cause analysis
  • Automate service model maintenance via a dynamic federated information model
  • Leverage and improve return on existing 3rd party and IBM management tools
  • Deliver service intelligence via real-time service scorecards, key performance indicators (KPIs) and SLA tracking