Resource Management – Tivoli Monitoring for Applications (formerly Netcool/XSMs)

IBM® Tivoli® Monitoring for Applications monitors application performance and availability. Tivoli Monitoring agents contain best practice situations and expert advice for quick problem identification, notification and correction. IBM Monitoring Applications:

  • Integrate into an end-to-end infrastructure management solution that enables you to measure performance, detect problems, correlate events across the business, and monitor baseline service levels of system resources.
  • Extend the end-to-end monitoring and management capability of IBM Tivoli Monitoring to include management and monitoring of SAP landscapes as part of the IBM Tivoli Monitoring family, sends application-specific events to Tivoli Enterprise Console for advanced correlation and automation.
  • Leverage Tivoli Enterprise Portal visualization capabilities to include best practice situations, expert advice, customized workspaces, and historical data gathering.
  • Include the SAP Agent, which provides management and maintenance capabilities, such as monitoring availability of SAP landscapes and gathering SAP-related metrics.
  • Operating systems supported: AIX, HP Unix, Linux, Sun Unix, Windows.

Service Management – Tivoli Business Service Manager (TBSM)

Tivoli Business Service Manager delivers the real-time service visibility and intelligence that business and operational users need to maximize service performance to:

  • Manage the ongoing health of services, processes, transactions, missions, and business activity
  • Speed problem resolution with automated service impact and root cause analysis
  • Automate service model maintenance via a dynamic federated information model
  • Leverage and improve return on existing 3rd party and IBM management tools
  • Deliver service intelligence via real-time service scorecards, key performance indicators (KPIs) and SLA tracking

Service Management – Tivoli Network Manager (formerly Netcool/Precision)

Tivoli Netcool/Precision for IP is one of the products from the Netcool “add on” series, outside of the basic monitoring core solution. It can be integrated to enable specialization for specific applications. In this case, the specialisation applies to IP networks – the core platform is universal for all application areas – and the added value is achieved in the form of advanced monitoring of IP networks.

Tivoli Netcool/Precision is a solution intended for advanced monitoring of IP networks. Apart from monitoring, Netcool/Precision includes tools for creation of advanced alarm correlations in IP networks, as well as the tool for autodiscovery of network topology and its graphical visualisation together with one of the product’s crucial characteristics – topology based correlations and RCA-Root Cause Analysis techniques. Basic features of this product are the following:

Resource Management – Tivoli Netcool/Proviso

The service provider marketplace is fiercely competitive. To stay at the forefront and to retain and attract new customers, it is crucial to continually introduce sophisticated new services, and do so with the highest levels of availability, reliability and performance.

Ibis Instruments offer as a Performance management solution The IBM Tivoli Performance Management Solution that delivers carrier-class performance management, monitoring and reporting to help you improve total network performance. Two products are part of our Performance management solution

  1. IBM Tivoli Netcool/Proviso, focused on managing performance of wireline and IP networks .
  2. IBM Tivoli Netcool Performance Manager for Wireless, deliver critical performance metrics to help you manage all aspects of your network infrastructure (for more details look IBM Tivoli Network Performance manager).

Tivoli Netcool Performance Manager

IBM Tivoli Netcool Performance Manager, combines into one bundled offering, the best-of-breed performance management products, IBM Tivoli Netcool Performance Manager for Wireless and IBM Tivoli Netcool/Proviso. This acctualy means that if you by one of these products you get Core platform of other for free.


For CSPs, the benefit is that they can now:

  • Purchase a bundled offering to manage both wireline and wireless network infrastructure, making it easier to evolve to converged fixed-mobile network performance management.
  • Protect and leverage investments already made in Tivoli network performance management products and solutions
  • Simplify license purchase with our streamlined common pricing model covering both fixed and mobile technology management, making it easier to manage software license costs, and avail of additional beneficial features of the pricing model.


Key benefits of are:

  • End-users needs for new and enhanced reports can be quickly met without a services cost impact
  • Increased network complexity can be supported by adding on new technology packs when required
  • Lower OSS integration cost, e.g. with pre-integrated Fault and Performance Management
  • Overhead in managing multiple siloed PM systems and multiple supplier relationships can be removed
  • Professional services are on offer to keep system in step with network vendor upgrades and supporting new technology add-ons
  • Expanded support for major operating systems including Sun Solaris, IBM AIX and Red Hat Linux
  • Today, as commercial bundle, tomorrow as one unify solution Tivoli Netcool Performance Manager for end-to-end performance management.


Service Management – Tivoli Security Operations Manager

Tivoli® Security Operations Manager (TSOM) is a security information and event management (SIEM) platform designed to improve the effectiveness, efficiency and visibility of security operations and information risk management. By centralizing and storing security data from throughout the technology infrastructure, Tivoli Security Operations Manager enables you to

  • Automate log aggregation, correlation and analysis
  • Recognize, investigate and respond to incidents automatically
  • Streamline incident tracking and handling
  • Enable monitoring and enforcement of policy
  • Provide comprehensive reporting for compliance efforts

Tivoli’s Security Operations Manager automates many repetitive, time-intensive activities required for effective security operations. The result is an efficient, cost-effective approach to security operations.

Customer Management – Tivoli Maximo

Tivoli Maximo Change Manager allows you to manage the planning, approval and deployment processes associated with change and release management. Tivoli Maximo automates the change and release processes increasing the speed and consistency of changes and releases, and provides verification records for financial and regulatory controls.

  • Captures change requests and all pertinent information such as requester, purpose of change, categorization by priority, impact, affected assets or locations, as well as the schedule for implementing the changes.
  • Job tasks, labor, materials, services, and tool requirements required for the change can be planned for and actuals can be recorded once the change is complete.
  • Manages the release of authorized configurations or version of assets into a production environment; Releases detail the tasks, scheduling, and people or groups involved in the release.

Tivoli’s Security Operations Manager automates many repetitive, time-intensive activities required for effective security operations. The result is an efficient, cost-effective approach to security operations.

Service Management – Tivoli Netcool/Impact

A persistent challenge for operations staff today lies in managing data across your organization. While data access is needed to monitor mission-critical business functions and respond to developing problems, the essential information often resides in vast numbers of data stores and database formats. In addition, necessary limitations on user access – across lines of business and silos — can make centralizing data management a challenging undertaking. The costs of reengineering processes and replacing tools can be prohibitive, and out-of-the-box gateways often do not offer the flexibility needed to access all relevant data.

IBM Tivoli Netcool®/Impact™ meets this challenge by providing a common platform for ubiquitous data access that easily circumvents traditional organizational boundaries. Armed with data from virtually any data source, administrators can correlate, calculate, enrich, deliver, notify, escalate, visualize and perform a wide range of automated actions.

The advanced policy-engine provided by Netcool/Impact allows administrators to define exactly what actions should be taken and when. These actions can include adding of business context to IT events, making it easier to perform essential functions such as event prioritization, business impact analysis and measurement of key performance indicators. Further, customizable Web-based views virtualize multiple data sources and provide a single point from which to view distributed data.

Tightly integrated with Netcool/OMNIbus, Netcool/Impact shows the realtime business impact analysis of specific faults within the infrastructure. It allows you to see how Netcool-collected events will impact IT-based business processes, services, and business-critical applications.

Netcool/ Impact retrieves business process, customer and service information from a variety of databases and files. When events occur, Netcool/Impact automatically enriches Netcool/OMNIbus events by linking the right information with each event. This “enriched” event gives you the knowledge needed to define resolution policies and instruct Netcool/Impact to take automatic corrective action on faults. In addition it can escalate events to email, pagers and other systems – ensuring fast and efficient notification. Netcool/Impact’s analysis of events helps you prioritize work and focus on business-critical events. The Netcool/Impact application provides answers to the following questions:

  • Impact Analysis: What customers and applications are impacted by faults?
  • Event Resolution: How should I prioritize faults and assign responsibility?
  • Policy management: What resolution policies should I follow?

Resource Management – Tivoli Netcool/OMNIbus

IBM Tivoli Netcool®/OMNIbus™ software delivers real-time, centralized monitoring of complex networks and IT domains. With scalability that exceeds millions of events per day, Netcool/OMNIbus offers around-the-clock management and automation to help you deliver continuous uptime of business services and applications, optimize operations costs and efficiency, and improve time to market. Environments supported by Netcool/OMNIbus software include a vast array of network devices, Internet protocols, systems, business applications and security devices. Because the software offers breadth of coverage, rapid deployment, ease of use and exceptional scalability and performance, enterprises and service providers worldwide can leverage the Netcool/OMNIbus suite to manage the world’s largest, most complex environments.Netcool/OMNIbus provides realtime monitoring, management, and event de-duplication and helps organizations proactively manage their IT infrastructures to ensure continuous uptime of business services and applications. Environments supported by Netcool/OMNIbus include business applications, Windows and UNIX systems, data switches, voice switches, IP routers, frameworks and others.